Articles
Yes, just ask your SMTP server provider for connection details. Some ISPs may only allow you to...
"Secure Connection Failed" error when sending email from iPhone or iPadIf you get the below error message when trying to send email from your iPhone or iPad:Secure...
Do you have an SMTP (outgoing mail) server I can use?Yes, our outgoing mail server is called:mail.'yourdomain.com'To use it you'll also need to tell...
Does Hosted Exchange support shared folders?At present, this feature is not available.
Email Sending LimitsBelow are the usage details for the various methods of using our systems to send email:-Webmail:...
How Do I set up a mailbox in Thunderbird?1) Go to the 'Tools' menu, and click 'Account Settings'.2) Under 'Account Actions' select 'Add...
How can I add SPF records to my domain name?There is a generator on theww.microsoft.com/mscorp/safety/content/technologies/senderid/wizard/...
How can I change my mailbox password?You can change your mailbox password either in your control panel or by clicking the "Change...
How can I see email addresses on my email distribution list?To view, add, amend or remove email addresses from your distribution lists simply log into your...
How can I sync my Webmail calendar to Microsoft Outlook using CalDAV through WebSync?To setup Websync with Outlook, you must firstl download the Websync Plugin which you can find a...
How can I sync my Webmail calendar to Mozilla Sunbird with CalDAV?Sunbird supports calendar sync on a per-calendar basis, rather than a per-account basis. In order...
How can I sync my Webmail calendar to iCal on my Apple Mac with CalDAV?iCal supports per-account calendar sync for multiple calendars. Before you start, you'll need to...
How can I sync my Webmail calendar to my Android smartphone with CalDAV?The Android operating system does not support CalDAV sync using the built-in Calendar...
How can I sync my Webmail calendar to my iPad or iPhone with CalDAV?To sync your Webmail calendars with an iOS device (eg iPhone, iPad):-- Go to Settings > Mail,...
How do I create a mail box?Creating mail boxes inside Fast Name is nice and easy, and can be done in just 3 steps:1) Login...
How do I handle SPAM/UCE/UBE?Junk mail filters use special technology to strip out junk mail before you receive it. This...
How do I set up POP3/IMAP email on an iPhone or iPad?You can setup your iPhone or iPad to receive mail from one of your mailboxes as follows:Go to...
How do I setup Mac Mail to access my mailbox?To setup a mail box using IMAP within Mac Mail on OSX please follow the instructions below. Note...
How do the email forwarding and mailboxes options interact?If you have an individual forwarding and a mailbox for the same address they will both work as...
How to sync your Sent, Draft and Deleted items IMAP folders on your iPhone or iPadThis article only applies for mailboxes setup as IMAP mailboxes on your iPhone or iPad. If you...
Is there a limit on attachement sizes when sending via Webmail?Yes, attachments sent via Webmail are limited to 2Mb - if you wish to send larger attachments,...
Is there a size limit for email sent to my account?There is a limit of 30MB for attachments for emails sent to your mailbox, should attachments...
Unable to send email from iPhone or iPadIf you find you are unable to send email from your iPhone or iPad, it may be because your...
WebMail - Address BookUse the address book to store your friends, contacts or important addresses. You can reference...
WebMail - CalendarWebmail's calendar allows you to schedule tasks and organise your time.To create a new task, drag...
WebMail - Compose/Send EmailTo send email via Webmail:-Log in to your account.Click New > New EmailFill in the message...
WebMail - Modifying SettingsUse the "Settings" panel to modify the preferences of your email account. Tailor the email...
What does the MX record do?An MX record sets the mail server for a given domain name, directing all email to the correct...
What is SMTP?SMTP stands for Simple Mail Transfer Protocol, a protocol for sending email messages between...
What is a POP or POP3 box?POP (or POP3) is an early email protocol used to access mailboxes. It's very simple and remains...
What is an autoresponder?This feature allows an email address on your account to automatically respond with a specific...
What is my mailbox size?Standard mailboxes have a capacity of 400Mb - this applies to mailboxes when accessed by POP3,...
What is the difference between POP3 and IMAP4 mail?All major email clients allow mailboxes to be accessed via either POP3 or IMAP4.These are two...
Why are whitelisted email addresses appearing as spam?If you have setup your spam settings to change the subject of emails detected as spam to be:***...
Why have we seen an increase in the amount of spam / junk email we're getting?Spam volumes can change from day to day by quite a large amount. If you're suddenly seeing an...
